Refund policy

RETURNS AND REFUNDS

Right of withdrawal (14 days)
You have the right to cancel your order within 14 days of receiving it, without giving a reason. To do so, let us know within those 14 days through the contact form or at playly.eu@gmail.com, stating your order number. You then have another 14 days to send the product back.

Hygiene exception
For hygiene and health reasons, products that were sealed on delivery cannot be returned once the seal or packaging has been opened. This applies to most of our products, such as toys, lubricants and lingerie. Only unopened products in their original, sealed packaging can be returned.

How to return
1. Contact us first with your order number. Returns sent without contacting us cannot be processed.
2. We will send you the return address and instructions.
3. Pack the product securely in its original packaging and send it back. We recommend a tracked shipment.

Return costs
The cost of sending the product back is paid by you.

Refunds
We refund the purchase price, including the original standard shipping costs, within 14 days of receiving your cancellation. We may wait with the refund until we have received the product back or you have shown proof of shipment. The refund is made using the same payment method you used for your order.

Damaged, defective or incorrect products
Did you receive a damaged, defective or wrong product? Contact us within 48 hours of delivery, preferably with a photo. We will send a replacement or give you a full refund, at no cost to you. This does not affect your legal rights.

Legal guarantee
All products are covered by the 2-year legal guarantee that applies in the EU. If a product turns out to be defective during that period, contact us and we will find a solution.

Contact
Playly, a trade name of Van den Boorn V.O.F.
Email: playly.eu@gmail.com